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To help our customer support team resolve the issue , please complete the following form to submit a support ticket. If possible, please include the URL of the page where you are having the problem . (ie copy and paste the entire web address string "https: //" from your web browser). Thanks for your help!

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Contact technical support


Support in French (Canada)

Monday to Friday 8:30 a.m. - 5:30 p.m.
(ET - Eastern Time)


Support in English (United States)

Live Chat and Email (English)
Monday to Thursday, 24 hours
Friday, 3 a.m. - 12 a.m. (ET)
Saturday, 10 a.m. - 9 p.m. (ET)

Sunday, 10 a.m. - 3 a.m. (ET) 

Telephone (English)
Monday to Thursday closed 3 hours - 6 am (ET)
Friday, 3h - 00h (EST)
Saturday 10am - 21h (EST)

Sunday, 10am - 3am (EST) Live Chat * | Email | US Phone : +1 833-277-6267 (toll free)


* Live chat is not available in French


For all your questions about Procore

Access to our US-based customer support team is available free of charge to all Procore users.

  • How can I configure my Procore account?
  • Why are my plans not uploading?
  • How to redistribute a shop drawing?
  • How can I recover a deleted file?

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